Refund Policy

A LEGAL DISCLAIMER

• Refund & Cancellation Policy

• At 7824012702, we take great care to deliver freshly baked brownies and cookies while maintaining the highest standards of food safety and quality. As our products are perishable food items, the following policy applies strictly.

• 1. Order Cancellation Policy

• Cancellation requests will only be considered if made within 3 days of placing the order.

• Cancellation requests will not be accepted if:

• The baking or preparation process has already begun.

• The order has been shipped, handed over to the courier, or marked as Out for Delivery.

• Doorstep Rejection:
  If you choose to reject the order at the time of delivery after processing has begun, no refund will be issued.

• 2. No Return & No Replacement Policy

• Due to the nature of baked goods:

• Returns are not accepted once the product has left our facility.

• Replacements are not offered for:

• Change of mind

• Personal taste preferences

• Late or invalid cancellation requests

• 3. Refunds for Damaged or Incorrect Items

• Refunds will be considered only under the following circumstances:

• The item delivered is physically damaged, spoiled, or incorrect.

• The issue must be reported to our customer support within 3 days of receiving the order.

• All refund requests are subject to verification and quality assessment by our team.

• If the product is found to be delivered correctly and in good condition, the refund request will be declined.

• 4. Refund Processing

• Once a refund request is approved:

• The refund will be processed only to the original payment method used during checkout.

• Please allow up to 5–7 business days for the amount to reflect in your account.

• 5. Product Expectations & Quality Concerns

• If the product received is not as described or shown on the website, please notify our customer support within 3 days of delivery.

• Our team will review the concern and take an appropriate decision after verification.

• 6. Contact & Support

• For any questions related to cancellations, refunds, or order issues, please contact our customer support team at the details provided on the website.

• Important Note

• We do not accept cancellation requests for perishable food items once preparation or shipping has begun. This policy is in place to ensure food safety and product integrity for all customers